64% of Consumers Who Text Would Rather Use It for Customer Service Over Voice

by Laurie Heng on

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Studies have shown that the vast majority of consumers who text on a regular basis would prefer to use CONTINUE READING

How to Make Your Help Desk More Efficient With a Text Messaging System

by Nicholas You on

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Running an efficient help desk can CONTINUE READING

61% of contact centers will offer support via SMS Text Services in 2016

by Sophorn Chhay on

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SMS text services are a common mobile marketing tool, but ... CONTINUE READING

2 Way Text Messaging With Customer Service

by Laurie Heng on

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‘Customer service’ sometimes takes a bad rap.

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How a SMS Messaging Service is the New Best Thing for your Customer Service

by Sophorn Chhay on

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Your SMS messaging service is one of the most versatile forms of communication that your brand has at its disposal. ... CONTINUE READING