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Texting is one of the most popular communication channels, especially among younger consumers. Not only is this many consumers' preferred method of communication for sending messages to one another, but they also enjoy having the option to communicate with businesses via text message.  In fact, according to CleanLab:

• 81 percent of customers get frustrated when a business puts them on hold during a call to customer service.
  
  
• 68 percent of consumers say that the option to text a company's customer service department would be convenient.
  
  
• 86 percent of consumers would text a business for a better customer experience.
  
  

Text messaging is also beneficial for the businesses themselves, with as many as 67 percent of businesses already choosing it over phone calls.

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About Text to Landline Services from Trumpia

Trumpia's text to landline services work by allowing customers to send text messages directly to your business's landline or toll-free number. Customers may use text to landline to ask a general question, inquire about a product, place an order or simply communicate with your company more discretely. Some customers also use this service when they don't have an opportunity to call during business hours or if they don't have time to be placed on hold.

When a customer sends a message via text to landline services, the message is  delivered to an inbox that you can access from your computer or mobile device.  You can read the message at your convenience and send a reply directly from your computer. The reply will be delivered to the sender in the form of a text message. All conversations are stored on your computer so that you can access them whenever you need to.

Text to landline service offers a variety of benefits for consumers and businesses alike, including:

• Less frustration and more convenience for customers. - If you have text to landline service, customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
  
  
• Efficiency for your business. - Phone calls are time-consuming, and they often come at inconvenient times. With a text to landline service, you will receive fewer disruptive phone calls, allowing your staff members to focus on other activities. Likewise, rather than dealing with phone calls at random times throughout the day, your staff members can handle large numbers of communications in one sitting.
  
  
• Record-keeping and organization. - Because all of your text to landline communications with consumers are stored in text form, it is easy to keep detailed, organized records that can be accessed at any time.
  
  
• Shorter wait times for customers. - When you have a text to landline service, customers who text your company won't have to spend time on hold, and customers who visit your business in person won't have to spend as much time waiting for your staff members to deal with phone calls. This leads to higher levels of customer satisfaction.
  
  
• Only one number. - Trumpia's text to landline services work with your existing phone number, so you won't need to worry about memorizing a new number or promoting more than one number to consumers.
  
  
• Compatible with multiple employees. - If you have multiple employees with separate business lines, you can establish separate text to landline inboxes for each employee.

Additionally, Trumpia has created a Salesforce integration that takes landline texting one step further by texting from your CRM's lead record! Click here to see how your company can send and receive texts from specific contacts directly from their lead record!

How Do I Promote My Text-Enabled Number?

Customers can't use your text to landline service if they don't know it exists. Fortunately, you can promote your text-enabled number easily and cost effectively. Be sure to promote your new service on:

• The company website.
  
  
• Business cards.
  
  
• Email signatures.
  
  
• Billboards.
  
  
• Social media profiles.
  
  
• Local radio stations.
  
  

You can also notify all of your existing consumers of your new service by sending out a mass email, announcing the service at scheduled events or mailing out postcards.

How Do I Get Started?

Are you ready to bring text to landline services to your business? If so, simply contact Trumpia to learn more about getting started with our service.

If you'd like more information on how else you can diversify your mobile communications strategy, download the Mobile Marketing Success Kit for more information.

Download the Mobile Marketing Success Kit

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