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A Journey to Intelligent Messaging


How Property Managers Can Use SMS

Posted by Justin McIntire on Jun 10, 2021

Read on to see how property managers can use SMS.

Property managers have a lot of spinning plates in the air. Sifting through applications, tracking down employment verification, handling maintenance requests... it can be a lot to deal with. That’s why more and more property managers are looking into texting to better communicate with current and future tenants in order to help keep things running smoothly. 

In this blog, we will cover a few of the ways that property managers are using texting to communicate with tenants and potential renters. Let’s dive in!


Get More Applicants

When you have open properties, you need tenant applications fast. There’s no better way to collect more applications than texting since mobile keywords offer a quick and easy way for potential renters to sign up for alerts and get more information about properties that interest them. You simply post your keyword on any signage and online postings and watch as applications roll in.

If you have an advanced solution like Trumpia we can even qualify them for you by asking questions about what they are looking for and the range of rent that they can afford. With tools like that you will reduce headaches and save yourself from looking through applications that


Increase Open House Attendance 

Once you’ve found some interested applicants, text messaging makes it easy to alert them all to an open house. With a mass text (and email) reminder service like Trumpia, you can automatically send updates and reminders about upcoming open houses in order to make sure it’s successful and gets you enough applications to fill open spaces quickly.

You can also send MMS pictures to interested renters to entice them to attend an open house or fill out an application. You can even include a link in your text directly to your application pages so they can fill  out an application on the go,


Send Payment and Lease Reminders

Whether it’s past due rent or an upcoming lease extension, getting a renter to pay or fill out paperwork can be awkward and repetitive. With a text reminder you can easily automate these types of alerts so that you only need to call them in extreme cases. This frees you up to focus on other applications and streamlines your rent and lease renewal processes.


Communicate with Staff Effectively.

Your handypeople may have dozens of properties they need to check on, so calling or emailing them can be hit or miss. With texting, they are sure to see your messages, as 98% of them are read and 90% are opened within 3 minutes of delivery. You can even automate reminders for things like appointments so they know when and where they need to be.

If you have a large property management company with multiple properties you may have dozens of employees and properties to track. With an SMS solution like Trumpia, you can have multiple accounts and limit access to employees that work for certain properties and their surrounding areas.


Two-Way Texting with Tenants

No one likes playing phone tag. Tenants have busy lives and often might just need to ask a quick question about their unit or their utility bill. With two-way texting you can ask and answer questions at your own pace without the need for email or phone tag, freeing you from the phone and giving you more time in your day to handle maintenance requests or thumb through applications. Plus all of your texts are kept in an inbox that can easily be referenced back to or audited by management to make sure best practices are followed.


Trumpia Property Management Case Study

Tom Hagan’s company Florida Dreamscape Vacations uses Trumpia’s automated messaging to help him run his business. He integrates Trumpia with his scheduling software in order to send relevant info about the property to renters as well as fun local attractions for them to check out. 

In their own words:

“Without [Trumpia’s] automated system, messages would show up too early or too late. [Trumpia] allows me to automatically send the messages at the appropriate time. It’s like having a personal assistant for a fraction of the cost. I’m planning on expanding to two more properties, but with Trumpia, I can do more and make more money without doing more work.”

Tom Hagen, Owner of Florida Dreamscape Vacations


Are you looking to implement texting for your property management company? Click here to talk to a Trumpia expert today!

Topics: bulk sms, How to, sms, sms campaign, SMS text, text, text message marketing software, Text System, texting communication, Tips & Tricks, SMS Communication, Real Estate, property management, rental

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