--- title: How SMS Messages Have Significantly Changed Consumer Behavior as a Result of the Pandemic description: Read more about the impact COVID has had on the way companies and business use SMS messages in Trumpia's latest blog.  image: https://blog.trumpia.com/hubfs/Screen%20Shot%202021-11-03%20at%202.42.32%20PM.png --- Call or Text\* 1-888-707-3030 - Hours - 6 AM - 6 PM Pacific (Weekdays) 8 AM - 4 PM Pacific (Weekends) - [Login](https://www.trumpia.com/login) [![Trum·pia Blog](https://blog.trumpia.com/hs-fs/hubfs/trumpia_bloglogo%20(2).png?width=143&name=trumpia_bloglogo%20(2).png "Trum·pia Blog")](https://blog.trumpia.com/) - [Home](https://www.trumpia.com/) - [Products](https://www.trumpia.com/product/core-features) - [API](https://www.trumpia.com/api/overview) - [Solutions](https://www.trumpia.com/solutions/use-cases) - [Pricing](https://www.trumpia.com/pricing-plans) - [Professional Services](https://www.trumpia.com/professional-services/onboarding-and-training) - [Resources](https://www.trumpia.com/resources) [Contact Us](https://www.trumpia.com/contact-us) - [Home](https://www.trumpia.com/) - [Products](https://www.trumpia.com/product/core-features) - [API](https://www.trumpia.com/api/overview) - [Solutions](https://www.trumpia.com/solutions/use-cases) - [Pricing](https://www.trumpia.com/pricing-plans) - [Professional Services](https://www.trumpia.com/professional-services/onboarding-and-training) - [Resources](https://www.trumpia.com/resources) - [Contact Us](https://www.trumpia.com/contact-us) - [Free Trial](https://www.trumpia.com/free-trial) - Call or Text\* - 1-888-707-3030 - 6 AM - 6 PM Pacific (Weekdays) 8 AM - 4 PM Pacific (Weekend) # Trum·pia Blog ### A Journey to Intelligent Messaging GET THE LATEST NEWS & UPDATES # How SMS Messages Have Significantly Changed Consumer Behavior as a Result of the Pandemic Posted by [Jason Park](https://blog.trumpia.com/author/jason-park) on Nov 03, 2021 - [Tweet](https://twitter.com/share)   ![Screen Shot 2021-11-03 at 2.42.32 PM](https://blog.trumpia.com/hs-fs/hubfs/Screen%20Shot%202021-11-03%20at%202.42.32%20PM.png?width=813&name=Screen%20Shot%202021-11-03%20at%202.42.32%20PM.png) Read more about the impact COVID has had on the way companies and business use SMS messages.  --- Consumer behavior is continuously changing and evolving. Amid COVID, this statement has never been truer. Since COVID hit, changes like the increase in online shopping, a bigger demand for omni-channel marketing, and significant changes in consumer shopping habits have all seen an exponential growth. **The Growth in Ecommerce and Online Shopping** In 2020, there was a significant acceleration both from a consumer and a business standpoint–a demand met by omni-channel marketing, which includes SMS marketing. With closures and other COVID restrictions, consumers were forced to live and shop differently. Staying indoors has naturally increased the need for online shopping, and the comsumer industry have seen rapid changes in behavior. These changes would have taken years to see if not for COVID.  **SMS Messages** With the need for contactless consumerism, SMS messaging software has seen a rise in usage. From critical alerts to delivery and promotional updates, businesses using text messaging have gone up in the last year.  Here are just a few of the ways text messages are being used: - Promotions and sale notifications - Real time updates - Appointment Reminders - Client and employee scheduling - Customer and recipient data  - Feedback and review requests - Critical and Safety Alerts For more information about SMS software and its versatility, visit [Trumpia.com](http://Trumpia.com) or [blog.trumpia.com](https://blog.trumpia.com/). Topics: [bulk sms](https://blog.trumpia.com/topic/bulk-sms), [business SMS](https://blog.trumpia.com/topic/business-sms), [Enhanced Customer Care](https://blog.trumpia.com/topic/enhanced-customer-care), [event marketing](https://blog.trumpia.com/topic/event-marketing), [How to](https://blog.trumpia.com/topic/how-to), [Non-Profit](https://blog.trumpia.com/topic/non-profit), [sms](https://blog.trumpia.com/topic/sms), [sms campaign](https://blog.trumpia.com/topic/sms-campaign), [SMS marketing](https://blog.trumpia.com/topic/sms-marketing), [SMS Marketing](https://blog.trumpia.com/topic/sms-marketing-blog), [SMS text](https://blog.trumpia.com/topic/sms-text), [Strategy](https://blog.trumpia.com/topic/strategy), [text](https://blog.trumpia.com/topic/text), [text message marketing software](https://blog.trumpia.com/topic/text-message-marketing-software), [Text System](https://blog.trumpia.com/topic/text-system), [texting communication](https://blog.trumpia.com/topic/texting-communication), [Tips & Tricks](https://blog.trumpia.com/topic/tips-tricks), [Internal Communications](https://blog.trumpia.com/topic/internal-communications), [External Communications](https://blog.trumpia.com/topic/external-communications), [SMS Communication](https://blog.trumpia.com/topic/sms-communication), [Religious Organizations](https://blog.trumpia.com/topic/religious-organizations), [Small Business](https://blog.trumpia.com/topic/small-business), [Customer Engagement](https://blog.trumpia.com/topic/customer-engagement), [fundraising](https://blog.trumpia.com/topic/fundraising), [templates](https://blog.trumpia.com/topic/templates), [nonprofit](https://blog.trumpia.com/topic/nonprofit), [church](https://blog.trumpia.com/topic/church), [small businesses](https://blog.trumpia.com/topic/small-businesses), [personalization](https://blog.trumpia.com/topic/personalization), [personal](https://blog.trumpia.com/topic/personal), [churchtexting](https://blog.trumpia.com/topic/churchtexting), [youth](https://blog.trumpia.com/topic/youth), [youthorganization](https://blog.trumpia.com/topic/youthorganization), [laws](https://blog.trumpia.com/topic/laws), [smslaws](https://blog.trumpia.com/topic/smslaws), [churchattendance](https://blog.trumpia.com/topic/churchattendance), [newbusinesses](https://blog.trumpia.com/topic/newbusinesses) ### Talk to a Trum·pia Expert Today! ### Most Popular ### Categories ### Follow Us - - - ### Check Out Our 5 Minute Demo [Watch It Now](https://www.trumpia.com/resources/video-library/product-overview) ![Trum·pia](https://blog.trumpia.com/hs-fs/hubfs/Trumpia%20Logo%202025%20PNG.png?width=140&height=32&name=Trumpia%20Logo%202025%20PNG.png "Trum·pia") | | Call or Text\* 1-888-707-3030 | | --- | --- | | | - Hours - 6 AM - 6 PM Pacific (Weekdays) 8 AM - 4 PM Pacific (Weekends) | | | [support@trumpia.com](mailto:support@trumpia.com) [sales@trumpia.com](mailto:sales@trumpia.com) | | | 2544 W. 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