Learn how you can use SMS texting in order to remind your contacts about crucial appointments, saving you and your subscribers time and money. 

Service businesses face specific challenges to their industry. Chances are, if you are a service business with an enormous clientele base, you may not have the time to respond to every question, concern, and more. Service businesses also struggle to manage appointments and appointment reminders effectively. No business can afford to have no shows or even late appointments, because the results can be costly. You can lose valuable business, time, and hurt the reputation of your company if you are not careful.

Trumpia’s SMS text reminder software can be the perfect solution for any business who is looking to minimize the amount of no shows and late appointments, while keeping attendance rates high. Learn how you can make the most out of your SMS appointment reminders with the following advice:

Pay Attention to Frequency

Like any normal SMS texting campaign, timing is crucial. However, because appointments are more time sensitive, you need to be even more careful when you are planning the frequency of your text messages. In general, you should always try to send it during business hours or when people are at work. You should also try to send the reminder two days in advance, which will give people enough time to make changes if they happen to forget, or give you and your company time to make edits if they cancel.

Trumpia allows you and your company to schedule messages in advance or create automated messages that send to subscribers whenever they make an appointment. You can also set it up to trigger a reminder response whenever their appointment is close. This will save you and your company valuable time and effort. 

Pay Attention to Word Count

Every SMS text message comes with a word count. While this may feel like a disadvantage - you and your company should actually view it as an accountability system. 160 characters should be more than enough to create a simple and tight call to action that is easy to remember and palatable. Make sure the keep the following information in your message:

• Date and time of the appointment
• Location
• Automated Response Triggers
• Contact Information

Pay Attention to Special Instructions

Finally–especially if you are a doctor’s office or a law office–there is a high chance that you are going to need to send additional paperwork or documents such as insurance information. You can take the time to send the paperwork in advance in order to save you and your subscriber time when the day of the actual appointment comes. This is a great way to maximize your time, and even potentially fit more people into appointments if you notice that this saves you a lot of time. 

One way Trumpia makes sending paperwork easy is our ability to integrate with other applications like Google Forms. Send a link of either the google form or any other desired website in order to have them start filling out their information immediately!

Want to get started today in order to send SMS appointment reminders? Learn more about how Trumpia can be the perfect fit for you and your company today by visiting our website!