Start using auto response messages or automated workflows to help make your life easier.

Auto-reply messages or auto-response messages are a convenient tool that we offer at Trumpia that allows you to communicate important messages to your contacts, even if you are not able to send it manually yourself. How does it work?

There are actually two different types of auto-response messages you can set up. The first is a general auto-response you can set up in situations where you are away. This can be because you are on vacation, sick, or whatever the reason is! The second type of auto-response message is where our SMS technology truly works for you, and our advanced automation kicks in. 

We call the second type of auto-response message an automated workflow, which simply is an auto-response message that is sent whenever a contact completes a certain action. This action can be as simple as joining into an SMS text messaging campaign by signing up through an online sign-up page or by texting a keyword. Once a contact completes a certain action or trigger that you set, an automatic message will be sent to them.  

Here are some useful use cases that you can use auto-responses for in order to help supplement your campaigns:

• Away from office messages: notify your contacts if you are sick, on vacation, or if you cannot respond immediately to them. This will help communicate that you still care and that you are sorry

• Answers to frequently asked questions: One of the most annoying things for any company is to deal with the same questions over and over again. Add a list of answers to commonly asked questions, or even a link to all of those answers!

• Shopping confirmation texts: Shopping online can be scary when you are sending out private information and dealing with money. Give your customers peace of mind by automatically sending out a confirmation of order and delivery notices. 

• Simple welcome texts! This is an overlooked, but very important message. Show off your warm and bright brand voice, or even welcome them to your messages, showing that you care about them!

• Direct customer service: Did you know that Trumpia also enables two-way texting? You can ask them if they need any assistance, and they can text back any feedback or issues they might have had with your product or service!

• Recruiting messages: Offer new jobs and opportunities through text - send links to job postings which will help incentivize people to want to apply to that job. 

These are simple, yet powerful ways you can start implementing automated workflows into your SMS texting strategy. If you want to know how to actually create these workflows, read this resource here!