SMS Text Messaging has given the E-Commerce industry the boost it needs!

COVID-19 has undoubtedly shifted the way the entire world conducts their businesses. With physical contact being limited for a year, many companies have shifted their focus online, moving into E-commerce for a large majority of their revenue. However, even with the world opening back up again, E-Commerce is the future with technology rapidly evolving. 

Therefore, companies need to be able to communicate with their customers and employees on a larger scale, especially because the online market is enormous. SMS marketing and texting is the perfect solution for E-commerce companies with this unique problem. If you’re looking for a way to advertise your brand and products while keeping customer satisfaction high, try Trumpia’s SMS software for all of your omni-channel communication and marketing needs!

Here is how you can get started: 

• Integrate with Trumpia. Especially through our integrations with Zapier, a software that connects your applications for you, this process is made simple. You can add new leads to a dedicated application like Microsoft suite, add important tasks to Google calendar, or even save important documents you may need for later use. Utilize this integration to organize you and your company. 

• Start collecting phone numbers from customers. Having a reliable and long subscriber list will ensure that your SMS campaign will thrive. There are so many ways to collect these numbers in an ethical manner. Use online sign up pages, create keywords, and promote these pages on social media or any other platform with a lot of traffic. 

• Send important information and promotions. SMS texting helps boost revenue through E-commerce by helping send traffic to your website. Send fun and exciting sweepstakes or contests that can incentivize your customers to want to interact with your product. You can also send a copy of a coupon that will give discounts. Take advantage of the ability to send MMS with Trumpia. You can also even send order updates or abandoned cart messages that show you care about the customer’s satisfaction with your product.

• Give quality customer support. SMS texting is a fast and easy way for employees to answer questions and address any problems a customer may have. With such a fast read rate and because texting is a lot easier than setting up a phone call, you can ensure that customer satisfaction is high while you do not waste time. Trumpia also allows for 1 to 1 messaging, which means that you can have conversations with customers easily, send automated texts, or even mass text a large audience at once. 

• Frequently check your inbox. Thankfully, Trumpia stores all of your different messages from different channels in one central location, which is a shared inbox on the Trumpia page. Check that in order to learn more and stay up to date. 

If you have any more questions, try Trumpia’s SMS software with a free trial today! We look forward to partnering with you and solving your SMS E-Commerce communication and marketing needs.