SMS texting is a perfect marriage with the Customer Service Industry: read about all of the ways that you can combine the two.

One of the premier industries we recommend using SMS texting for is the customer service industry and support. SMS texting improves your support systems for customers by eliminating everything people hate about customer service - slow response times, hold times, and long threads of communication. SMS texting, especially through Trumpia, can streamline all of your communication into one simple, and easy-to-use software.

And through that software, you are able to organize all of your messaging paths through something called distribution lists. By sending a different text keyword to your dedicated number, subscribers can be organized by different criteria. Therefore, you can have separate folders for questions, meeting requests, and more! 

Here is an example of how you can start incorporating SMS texting into your customer service today:

• Broadcast your keyword: Make sure people know what kind of service they are opting in to when texting that keyword. Is it to ask questions? Is it to receive updates? Clear communication is key in order to organize all of your contacts.

• Send updates and notifications beforehand so that you are not constantly repeating yourself. This is definitely something you can automate. Whether you are sending company policies, notifications, or trying to manage and schedule appointments, this is something you definitely want to routinely check up on.  

• Offer further support: after you are starting to receive notifications of messages from a contact, engage in two-way conversations. This is great for answering quick questions that don’t need a further conversation. However, if their question requires further explanation, you can directly schedule from your text conversation an appointment!

• Check up on them: finally, send pre-scheduled messages where you are checking up on them periodically. This is an excellent way to show that you care without being overbearing. 

All of these are great ways that you can improve the customer service experience by using SMS texting. Check out all of our other industries and ways that you can improve your specific industry by enrolling in an SMS program today!