Learn how Trumpia Workbench can help hotels and the hospitality industry better serve their guests!

Being able to reach both customers and employees is vital for the hotel and hospitality industry. Ever since text messaging has overtaken email for communication, more and more hotels are turning to text messaging services like Trumpia in order to communicate with their guests. Trumpia Workbench is a workflow builder with prebuilt workflows that can help hotels and the hospitality industry to automate manual processes that eat into their employee’s valuable time.

Here are just a handful of our premade workflows and how the hospitality industry can use them to boost the customer experience:

Send check-in and check-out alerts automatically

This workflow can send check-in and check-out reminders based on the date of those events. This level of automated service both saves your employees from having to send manual reminders and gives your customers great personalized service. . You can also edit your outgoing messages to add in information like parking or event attendance information to be even more helpful to your guests. Talk about a win-win!

Alert the appropriate employees when a guest needs something

When you have something like a room service request or housekeeping service, you can have our workflow send a message to the relevant employees to ensure they fulfill the guests’ requests quickly. This also helps to provide accountability and helps to reduce human error. This also helps your hotel to get better reviews for more prompt service, as well as helps clear room service and housekeeping backlog, leading to more efficient service.

Quickly fill missing shifts 

With Workbench, you can edit our premade workflows and send employees messages asking them to fill in based on their role when you have a missed shift. This lets you ensure you have 100% coverage during your shifts and helps staff pick up extra shifts if they want them, leading to higher staff satisfaction. In addition, you can also then send follow-up messages. Aside from this workflow, you can also program your own workflows to do things like automatically send employees their schedules for the week and your managers can also carry out two-way text conversations to resolve any scheduling conflicts.

These are just a few of the powerful ways you can use Trumpia Workbench for your hotel and hospitality business. Click here to see how Trumpia has helped other hotels!

Interested in Workbench? Call or text 1-888-707-3030 to talk to a Trumpia representative today!