Read on to discover the top reasons why Retail stores would benefit from using Trumpia’s new Workbench tool.

Being able to reliably reach employees is the cornerstone of a great retail store. With text messaging becoming more and more common it’s important for retailers to have a reliable and powerful way to reach their employees and answer any questions that customers also have. Trumpia Workbench is a workflow builder that can help retail teams create powerful workflows that can automate a lot of the manual processes that take up their time. 

Here a just a handful of our pre-built workflows and how the retail industry can use them:

Send shift schedules, reminders, and pick-up alerts

With Workbench you can create powerful workflows that can automatically send employees messages with their schedules as well as reminders for when their shifts start. On top of that, depending on their role, you can also send alerts like when a delivery is due to a customer or when something needs to be shipped. This gives your retail business more control, while also providing accountability and reducing human error.

Gauge customer satisfaction with a text survey

Workbench makes it easy to create automated surveys that branch based on subscriber responses. For instance, ask for a review from one to five stars. Customers that respond with one star can get further messages either offering to have a rep to reach out to fix matters or just stop them from leaving a negative review. Customers who leave a 5-star review can be forwarded to a review site so they can leave a review, and you can even incentivize them to do this by offering a coupon. We have some prebuilt surveys on hand, but you can easily customize them to meet your needs.

Send new product alerts

When you launch a new product, getting the word out is crucial. Our Workflows can be triggered to send customers targeted product alerts based on what we have learned about them, leading to more interest and more potential sales. Even better, you can add them into a drip campaign to give them exclusive offers or let them know about special promotions and limited-time pricing.

These are just a few of the powerful ways you can use Trumpia Workbench for your retail outreach strategy.  Click here to see how Trumpia has helped other retail stores!

Interested in Workbench? Call or text 1-888-707-3030 to talk to a Trumpia representative today!